At TechCare Systems, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website or contact us.
This Privacy Policy has been prepared in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and other applicable German data protection laws.
1. Controller
The controller responsible for processing personal data on this website is:
TechCare Systems
Owner: Ziad Alnuss
Einigkeitstr. 31
45133 Essen
Germany
Phone: +49 1575 9782444
Email: info@techcare.systems
2. Personal Data We Collect
We only collect personal data that you voluntarily provide to us.
This may include:
Name
Company name
Email address
Telephone number
Postal address (if provided)
Message contents
Information submitted through our contact form
Any additional information you choose to provide
3. Purpose of Processing
We process your personal data exclusively for legitimate business purposes, including:
Responding to enquiries
Providing requested information
Preparing quotations
Delivering IT services
Providing technical support
Managing customer relationships
Performing contractual obligations
Fulfilling legal obligations
Protecting our website and IT systems
4. Legal Basis for Processing
Personal data is processed on one or more of the following legal bases pursuant to Article 6 GDPR:
Article 6(1)(a) GDPR – Consent
Article 6(1)(b) GDPR – Performance of a contract or pre-contractual measures
Article 6(1)(c) GDPR – Compliance with legal obligations
Article 6(1)(f) GDPR – Legitimate interests, including communication, customer support, IT security, fraud prevention, and business operations
5. Contact Form and Email Communication
When you contact us via our contact form or by email, the information you provide is processed solely for the purpose of handling your enquiry and communicating with you.
The legal basis for processing is:
Article 6(1)(b) GDPR where your enquiry relates to a contract or pre-contractual measures.
Article 6(1)(f) GDPR where our legitimate interest is responding to general business enquiries.
Your information will not be disclosed to third parties unless:
required by law;
necessary to fulfil a contract;
you have expressly consented.
6. Server Log Files
When you visit this website, our hosting provider automatically collects technical information that your browser transmits.
This information may include:
IP address
Browser type and version
Operating system
Date and time of access
Requested pages
HTTP status code
Referrer URL (if applicable)
These log files are processed exclusively for:
ensuring secure website operation;
detecting technical errors;
preventing misuse and cyber attacks;
maintaining system stability.
The legal basis is Article 6(1)(f) GDPR.
7. Cookies
This website does not use cookies for analytics, advertising, marketing, profiling, or visitor tracking.
Only technically necessary cookies may be used where required to ensure the proper operation and security of the website. Such cookies do not require user consent under applicable data protection laws.
8. Hosting
This website is hosted by:
IONOS SE
Elgendorfer Straße 57
56410 Montabaur
Germany
IONOS processes personal data such as IP addresses and server log files on our behalf solely for the purpose of providing and securing this website.
Processing is carried out in accordance with Article 28 GDPR under a Data Processing Agreement (DPA).
Further information can be found in the IONOS Privacy Policy:
https://www.ionos.com/terms-gtc/privacy-policy/
9. SSL/TLS Encryption
To protect the security of your personal information during transmission, this website uses SSL/TLS encryption.
You can recognize an encrypted connection by the “https://” prefix and the padlock icon displayed in your browser.
10. Disclosure of Personal Data
We do not sell, rent, or trade your personal information.
Personal data is disclosed only where necessary, including to:
our hosting provider (IONOS SE);
IT service providers acting on our behalf;
public authorities where legally required.
All processors are contractually obligated to comply with applicable data protection legislation.
11. Data Retention
We retain personal data only for as long as necessary to:
respond to enquiries;
perform contractual obligations;
comply with statutory retention requirements under German commercial and tax law;
resolve disputes;
enforce legal claims.
When personal data is no longer required, it will be securely deleted unless legal retention obligations require otherwise.
12. Data Security
We implement appropriate technical and organizational measures to protect personal data against:
unauthorized access;
accidental loss;
destruction;
alteration;
disclosure;
misuse.
Despite these measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right of access (Article 15 GDPR)
Right to rectification (Article 16 GDPR)
Right to erasure (Article 17 GDPR)
Right to restriction of processing (Article 18 GDPR)
Right to data portability (Article 20 GDPR)
Right to object (Article 21 GDPR)
Right to withdraw consent at any time with future effect (Article 7 GDPR)
If you wish to exercise any of these rights, please contact us using the details provided below.
14. Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
The competent supervisory authority for North Rhine-Westphalia is:
State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (LDI NRW)
Website:
15. International Data Transfers
As a rule, personal data is processed within the European Union (EU) or the European Economic Area (EEA).
Should personal data be transferred to countries outside the EU/EEA, such transfers will only take place where appropriate safeguards exist in accordance with Chapter V GDPR.
16. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy to reflect changes in legal requirements, technical developments, or our business operations.
The latest version will always be published on this website.
17. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:
TechCare Systems
Owner: Ziad Alnuss
Einigkeitstr. 31
45133 Essen
Germany
Phone: +49 1575 9782444
Email: info@techcare.systems
